Frequently Asked Questions

All fitness centre users must be 10+ years. Ages 10-12 must be within arms reach of an adult. Anyone between the ages of 10-16 years is required to participate in a Fitness Centre orientation on or before their first visit.

This 30-minute orientation can be booked through Member Services. Drop by or call the Fitness Desk at 250-491-9622 ext 426 to sign up.

Learn more about orientations

Your card is your key to the facility, if you forget it you will need to check in at the front desk. You are required to scan in each time you visit us at the Member Services desk. Should you lose your card, our Member Services staff will be happy to provide you with a replacement card for a cost of $2.00.

For the safety of all children in the facility, children aged 8 and under must have a responsible caregiver (16+ years old) in the pool, within arms reach.

Children 9 years old can swim alone but must have a responsible caregiver (16+ years old) in the facility at all times.

We are pleased to offer complimentary locker use for our members. Simply exchange your membership card for a locker key at our Member Service Desk. At the end of your visit please relock the locker, remove the key and exchange it back for your membership card. Lockers are for single-day use only and are emptied out every evening after closing.

All children 8 years old and under must be within arm’s reach of a responsible person 16 years or older at all times. For the safety of children aged 9, a responsible person 16 years or older must stay in the facility at all times. For your convenience life jackets are available at no cost on the pool deck.

Swimmers must be at least 12 years old or over 4 feet and 4 inches to use the 3 meter diving board, according to the Lifesaving Society of Canada.

The YMCA is a charity. We work hard to ensure that everyone can participate by offering a Financial Assistance Program for those in need, and providing a reduced-rate membership fee to low income individuals and families. In addition to financial assistance, the YMCA and the City of Kelowna will work together to reduce other barriers to access for all citizens through special programs and events.

Be tidy - Place your personal items, including gym bags, in a locker

Share - Only use one piece of equipment at a time and be mindful of others who may be waiting to use it

Give others space - avoid crowding next to others

Wipe down equipment after use - please keep the Y spaces clean and comfortable 

Place weights gently - set weights gently on the floor and avoid dropping them

Put away what you use - putting equipment away ensures everyone can find what they need

Arrive early to group classes - allow yourself and others to get settled without disruptions before class starts

Be scent-free - heavy perfumes or other scented items can be distracting to others and may cause allergic reactions

Focus less on your phone - limit device use while using fitness equipment

Be safe - please ask a YMCA coach to show you how to use an unfamiliar piece of equipment

YMCA staff are here to help - certified YMCA staff are happy to support you through personal coaching and training

Be mindful of facility hours - check our website for up-to-date pool hours and closures

Keep alert - please report any unusual occurrences, suspicious behaviour, theft or vandalism to a staff member

Hydrate safely - drink water out of non-breakable containers (no glass, please)

Respect privacy - please refrain from using the camera function on personal devices while in the locker room

Use changing stalls - nudity is not permitted in the universal locker room

Respect scheduled programs and classes - check the online schedules for class times and gym availability

Greet one another - the YMCA is an inclusive and safe space. Please make one another feel welcome

The Kelowna Family YMCA is a city-owned facility, operated by the YMCA of Southern Interior BC. Both organizations continue to invest in the beloved facility to ensure that the centre and its programs continue to meet the needs of our community for years to come.